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Residential Operations, Business Support Analyst (12-month)

Equitable Bank, 30 St. Clair Ave West, Suite 700, Toronto, Ontario, Canada Req #1057
Tuesday, October 20, 2020

Canada's Challenger Bank™

Equitable Bank manages over $34 billion in assets and is a wholly-owned subsidiary of Equitable Group Inc. It was founded in 1970 as The Equitable Trust Company and has become Canada’s ninth largest Schedule I bank. Equitable Bank offers a diverse suite of residential lending, commercial lending, and savings solutions, including high-interest savings products and GICs.

At Equitable, we have no doubt that financial services are changing. Consumers increasingly prefer to interact remotely through digital channels and are less likely to visit brick and mortar locations. That’s why we launched EQ Bank in 2016. Its approach to simple and convenient banking makes it a strong contender in the industry. We believe there’s an opportunity for something different, to provide better service and a better deal for our customers through digital banking.

Job Title:            Residential Operations, Business Support Analyst  (Bilingual)

Department:     Residential Operations

Reports To:        Director, Residential Operations

Duration:            12-month Contract


Purpose of Job


The Residential Operations, Business Support Analyst is a key member of the team responsible for supporting the planning, design and execution of all software testing activities related to SFR related initiatives.  Residential Operations, Business Support Analyst will work collaboratively with the IT department and other business units to ensure that SFR’s QA needs and tasks are identified and executed with agreed upon quality metrics.  The Residential Operations, Business Support Analyst will analyze project artifacts to identify test requirements, design and execute test scripts and participate in the defect process from reporting to monitoring to resolution. 



Main Activities:


  • Create and manage testing strategy, estimates and test plans for SFR Related initiatives
  • Review business requirements with the senior Residential Operations team member assigned to the initiative and end users and clarify any ambiguity ensuring testing conditions are understood
  • Develop and execute both new functionality and regression test cases within the agreed upon timelines ensuring the application is performing as expected
  • Assess and escalate critical & high impact quality issues to the senior Residential Operations team member assigned to the initiative
  • Review test deliverables, manage defects and document test results
  • Participate in defect review meetings and provide analysis as required
  • Troubleshoot and review logs/queues as required to analyze potential defects
  • Assist the senior Residential Operations team member assigned to the initiative in creating status and progress reports and testing metrics as required
  • Follow prescribed change control procedures, making sure all changes are properly documented, approved and communicated.


Knowledge/Skill Requirements:


  • 4+  years of experience with creating Test Strategies, Test Plans and Project QA artifacts
  • 3+ years of Financial Institution Experience, preferably residential lending related experience
  • Post-secondary education (diploma/degree), preferable, in Computer Science
  • Good understanding of SDLC and of Agile/Scrum software development process 
  • Strong aptitude for learning new technologies
  • Ability to interact effectively within a cross functional team



Additional Nice to Have Skills:


  • Deep knowledge of the residential lending lifecycle specific Underwriting, Condition Fulfillment, Funding and Renewals
  • Strong skills in using JIRA + Confluence + Zephyr
  • Previous experience working with Lending Origination and Core Banking Systems such as PortfolioPlus, Cyberquery, FileNexus, and Filogix Expert
Equitable Bank is an equal opportunity employer and encourages applications from all qualified candidates.  Accommodations are available on request for candidates taking part in all aspects of the selection process. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position

Other details

  • Pay Type Salary
  • Equitable Bank, 30 St. Clair Ave West, Suite 700, Toronto, Ontario, Canada