The primary role of the Intake Officer is to provide prompt intake processing of first-time online, in person, as well as drop-in clients through effective management of all aspects of the intake and departmental referral process and systems. In this role the incumbent will also perform general reception duties.
This is a temporary contract (5 months) with the possibility of extension. The role is expected to work 37.5 hours per week from Monday to Friday.
Administer the initial client screening and disposition process using set criteria and a
standardized screening checklist.
Determine eligibility for priority processing and streamline clients accordingly to ensure timely access.
Respond to routine inquiries from clients such as those related to Needs Assessments, Language Assessments, and other programs.
Assist in the provision of orientation for clients awaiting assessments, as well as information and referral for clients needing settlement and other support services.
Screen drop-in clients who may be provided with immediate information and referrals to appropriate programs
Assist with general duties and responsibilities necessary for the smooth operation of the Client Care Centre, including administrative and support duties and assisting other staff in their duties when required.
Maintain appropriate documentation necessary to ensure smooth client flow and processing of client records.
Perform general reception duties including answering phone calls, responding to emails, transferring
calls, booking appointments, and greeting clients
Training or diploma in Education, Social Sciences or related areas an asset
Excellent communication, interpersonal and organizational skills
Excellent computer knowledge
Familiarity with programs and community resources
Ability to work in a team setting
Excellent work ethics
Availability to work one evening per week
Ability to speak two or more languages an asset
Experience using Salesforce an asset
Ability to work from home
January 22 or until suitable candidate is found.
Please apply by submitting your Resume and Cover Letter in one PDF
- Pay Type Hourly
- Required Education Some College
- Immigrant Services Calgary, 1200, 910 7Ave SW, Calgary, Alberta, Canada