IT Support

Immigrant Services Calgary is a non for profit immigrant serving agency established in 1977. ISC's mission is to be a comprehensive settlement agency working together with immigrants and their families to make Canada home. ISC is looking for individuals who appreciate the valuable contributions immigrants make to Canada, and understand and share our values of  being passionate, accountable and ethical leaders in settlement services. We believe that people come first. We are committed to quality services for a diverse Canadian community.

Job Description

Welcome to Saskatchewan will be a settlement mobile app designed to help immigrants and refugees to achieve a smooth and successful transition into their life in Canada. The mobile app will help newcomers to be able to access information on immigrating to Canada in a centralized fashion.

 

ISC is seeking to contract an IT Support Specialist to provide technical support to the design, content and development teams . The role will be responsible for the configuration, management and maintenance of applications and systems on desktop, mobile and web hosting platforms. The role is expected to work 37.5 hours per week from Monday to Friday; however, there will be times when early morning or evening work is required to meet deadlines. The position’s contract will be 3 months to begin, with the possibility of extension.

 

 

Duties:

• Provide technical support for the team including desktop operating system, network connectivity, cloud and desktop applications, Office 365, CMS and Azure platforms

• Installing and configuring computer hardware, software, systems, networks, printers and other devices

• Monitoring and maintaining computer systems and network and respond immediately to security or usability concerns

• Working with the IT support team, ensures availability of services and systems

• Provide prompt, reliable and friendly service and support to team

• Provides training on systems and applications

• Prepares reference for users by writing and maintain instructions

• Maintains technical documentation by documenting hardware and software changes and revisions

Technical support for the application development team including desktop, application, Office 365 and Azure cloud data, compute, web and authentication hosting.

 

 

Knowledge, Skills and Abilities  

• Experience in using technical support tools including helpdesk management systems (eg: Zendesk, InTune)

• Experience using RMM and remote support tools on desktop and server platforms

• Experience in the configuration, installation, and maintenance of Windows desktop operating systems

• Experience in installation, configuration, and maintenance of Windows Server systems

• Experience of managing and maintaining Active Directory

• Experience in Azure platform – storage, compute, sizing, and management

• Experience in scripting or programming languages as asset

• Experience in RDMS and database development, knowledge and experience in data MS SQL, MySQL, Oracle an asset

• Experience in working with learning management systems such Moodle an asset

• Experience with Salesforce an asset

• Excellent communication, interpersonal and organizational skills

• Ability to work independently and with a geographically dispersed team.

• Available to work occasional evenings and weekends during peak periods

 

Qualifications:
 

• Degree/Diploma in Computer Science or related discipline (or equivalent experience

• 2 – 4 years’ experience is systems administration and support  

Application Deadline: Until suitable candidate is found.

Thank you for your interest. Due to the high volume of applicants, only candidates short-listed will be contacted. No phone calls or visits please.

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