Quality Control Officer/ Project Coordinator

Immigrant Services Calgary is a non for profit immigrant serving agency established in 1977. ISC's mission is to be a comprehensive settlement agency working together with immigrants and their families to make Canada home. ISC is looking for individuals who appreciate the valuable contributions immigrants make to Canada, and understand and share our values of  being passionate, accountable and ethical leaders in settlement services. We believe that people come first. We are committed to quality services for a diverse Canadian community.

POSITION OVERVIEW:

The Quality Control Officer/Project Coordinator will support the Business Development team with overall administration and coordination of large and small translation and interpretation projects. He/she will collaborate with in-house and external project personnel to deliver overall project performance including schedule, costs, quality, and client satisfaction. The Quality Control Officer/Project Coordinator Position is expected to move to a Team Lead role as the position develops.

Type – Full-time, Permanent

RESPONSIBILITIES

PROJECT MANAGEMENT

• Manages component(s) of projects of small, medium, or large scope and complexity, in conjunction with the Associates/Manager and the client. Components include financial cost control, sub-contract management, document submittal, client relations, reporting, and quality control.

ACCOUNT MANAGEMENT

• Engages new clients and past clients to conduct discoveries to better grasp their needs on an ongoing basis as well as an assessment of their current project scope.
• Assists the team in developing and maintaining a current client database with frequent contact and follow up.

BUDGET

• Achieve the project budget and meet or exceed target net margin by negotiating with project personnel and by keeping all relevant vendor information up to date.

SCHEDULE

• Create timelines & schedules based on translator’s ability to complete large and small projects then establish a deadline agreeable with the client and the translator(s).
• Meet or beat all project milestones and project schedule by timely processing of project deliverables

PROJECT ADMINISTRATION

• Coordinate required shipping and receiving of Hard-Copy Translations
• Track all project data and information and submit reports of activity
• Responsible for coordination of project documentation, which includes Translation Request Forms, Interpreter Request Forms, meeting minutes/conversations with clients regarding all project criterion
• Assist Manager and Associates to prepare bids including scopes of work and manage RFQ’s and bid queries

QUALITY

• Deliver scope while meeting or exceeding ISC’s and client’s standards for projects by ensuring all translations submitted have been reviewed and proofread.
• Ensure client satisfaction after Interpretation Assignments by calling and obtaining client feedback.

CONTRACT MANAGEMENT

• Prepare subcontractor contracts for approval and track active and expired agreements
• Assess performance of translators and interpreters and include/exclude them from the team, based on their performances and client feedback
• Maintain accurate and up-to- date logs (Vendor/Subcontractor, Costs, Owner etc.)

SUB-CONTRACTOR MANAGEMENT

• Track and follow through with translators/interpreters on changes in pricing, language rarity, and schedule.
• Assess performance of translators and interpreters and include/exclude them from the team, based on their performances and client feedback

PROJECT CLOSE-OUT

• Coordinate, motivate and facilitate the completion of the projects with clients and project personnel ensuring all documentation has been recorded, invoices are settled, and all relevant project data is effectively stored.
• Ensure team’s compliance with all ISC’s legal obligations, policies and procedures and build ITC’s compliance with any ITC specific policies.
• Ensure compliance with law (e.g. copyright and data protection)

REQUIREMENTS

• Certified translator of any Provincial Association (ATIA, ATIO, STIBC etc.)
• Certification in any ONE of the following languages: (Preferably both ways Source<>Target)
• Spanish
• French
• Arabic
• Chinese
• At least 2-3 years of experience in a project management environment
• Extremely capable and professional written and oral skills in American/Canadian English (complete fluency: native/near native level of fluency)
• Has worked in a multi-disciplinary environment
• Excellent capability with Office 365, experience creating and maintaining sites within Office 365 and SharePoint
• Professional phone and email etiquette
• Competent with new software, computer applications, Translation Management Systems
• Provides remarkable customer service
• Develops relationships with internal and external project personnel and clients
• Takes responsibility for the results of his/her work

ASSETS

• Demonstrated management skills, including general management, people management and financial management skills.
• Commissioner of oath/notary
• Track record in leading teams through a time of change – transformation
• Prior experience in a bilingual international organization or public service would be desirable.
• Basic/advance level Salesforce
• Prior experience in Boostlingo
• Project Manager (PMP) Certification
• Competent in Podio – Project Management to plan, track and coordinate projects considered an asset
• Reading and comprehension of English Legal and technical terminology, as well as familiarity with multiple languages
• Diploma or degree in Business Administration or above

Application Deadline: Until suitable candidate is found.

Thank you for your interest. Due to the high volume of applicants, only candidates short-listed will be contacted. No phone calls or visits please.

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