Customer Service Representative

Aviation, 2375 rue de l'Aviation, Dorval, Quebec, Canada Req #293
Thursday, March 25, 2021
Founded in 1957, Joseph Ribkoff is an iconic designer, manufacturer and distributor of fashionable women’s apparel which is designed, sewn and produced in Canada and sold to 64 international markets. They are headquartered in Montreal where 400 of their 500 employees are based.  The Montreal location includes the corporate offices, production and warehouse facilities. 

OBJECTIVE :
 

The role of the Joseph Ribkoff 360 Customer Service Representative is to engage with customers via phone and email with the highest degree of courtesy and professionalism. Our objective is to continue delivering a world class service and an outstanding customer experience. We are engaged to maintain a high degree of efficiency in our fast-paced and dynamic environment while carrying out transactions and identifying sales and additional opportunities. By supporting a specific region or territory, you will become an extension of our field sales representative and will play a crucial role in the deployment of each collections by providing additional customers and sales support.
 

RESPONSIBLE FOR :

  • Handling all incoming calls in a timely, efficient and professional manner
  • Processing all orders and inquiries with careful attention, accuracy and timeliness
  • Identifying, understanding and assessing customers’ needs and requirements 
  • Identifying selling opportunity with customers and ability to suggesting and up-selling new styles
  • Building concrete relationships with specific clientele through verbal and electronic communications
  • Supporting the Sales Representative in assigned territory
  • Extracting and analyzing sales and production reports to ensure timeliness of delivery of merchandise
  • Providing accurate and complete information to customers and CRM databases
  • Sourcing new sales opportunities through inbound lead follow-up and outbound calls and emails
  • Routing qualified opportunities to the field sales representative for further development and closure
  • Processing all returns and exchange orders in a timely manner
  • Building strong relationships with internal departments


REQUIRED QUALIFICATIONS:

  • 2-3 years of relevant experience in a sales or customer service position, ideally in the fashion industry
  • Excellent written and verbal communication skills in both French and English
  • Outstanding negotiation  skills with the ability to resolves issues and address complaints
  • Strong phone presence and experience with call flows
  • Ability to multitask, prioritize and manage time effectively
  • Autonomous and resourceful
  • Capacity to take initiatives and make decisions 
  • Ability to work in a fast-paced environment 
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Available full time in office; Monday to Friday.
  • Schedule: 9:30 to 6:00 Mon-Wed-Thu-Fri and Tue 10:30 to 7:00
Joseph Ribkoff is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Salary
  • Aviation, 2375 rue de l'Aviation, Dorval, Quebec, Canada