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Concierge - Bellhop

The Rimrock Resort Hotel, 300 Mountain Avenue, Banff, Alberta, Canada Req #10
Thursday, September 17, 2020
We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.

These are part-time positions to work Fridays, Saturdays, and Sundays.


Scope

The Bellhop must provide exemplary customer and porter service as they are the first interaction guests have with the hotel.


Duties & Responsibilities

  • Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice.

  • Greet guests upon arrival, open doors and inform them about parking options and procedures

  • Control in-coming and out-going traffic

  • Correctly identify stored bags

  • Bring baggage up to guests rooms and retrieve them when requested

  • Properly label tour baggage and deliver & retrieve at specified times

  • Deliver packages to guest rooms or respective departments

  • Take and retrieve luggage carts as required

  • Park cars and retrieve cars as per request, parking with due diligence and care

  • Work scheduled overnight shifts as required

  • Be knowledgeable of the Hotel, all its outlets, its layout and services.

  • Be knowledgeable of Banff National Park, activities and dining options.



Physical Demands

  • Lifting 100lbs maximum

  • Frequent lifting and/or carrying up to 50lbs

  • Requires significant walking/standing

  • May involve sitting with pushing and pulling of arm and/or leg controls

  • Needs to possess acceptable vision levels due to driving requirements



Knowledge

  • Grade 12 or equivalent
  • Valid Alberta Class 4 Driver’s License & Clean abstract
  • Previous hotel or customer service experience an asset


Skills

  • Working knowledge of Microsoft Word & Outlook

  • Strong ability to prioritize and multitask

  • Vigilant driving habits

  • Strong Communication & Customer Service Skills


Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies.

You can learn more about what to expect as a Rimrock employee here.

Other details

  • Pay Type Hourly
  • Travel Required No
  • Required Education High School
  • Job Start Date Friday, October 2, 2020
  • The Rimrock Resort Hotel, 300 Mountain Avenue, Banff, Alberta, Canada