VP, Underwriting Operations
Reporting to the Senior Vice President, Operations, the Vice President, Underwriting Operations will be responsible for overseeing and providing exceptional leadership to the Genworth Canada Underwriting strategy. The individual will develop, lead and manage the Company’s Underwriting strategies, framework and capabilities to ensure the organization achieves its annual financial targets. The successful candidate will also be responsible for continuous improvement and driving efficiencies to enhance the overall customer experience and performance of the Underwriting Operations team.
The Underwriting department is comprised of the following teams:
Underwriting Operations across the country.Offices in Vancouver, Oakville and Montreal.
Customer Experience Call Center
Operations Training and Development
Lead the Underwriting strategy to deliver on service level agreements, strategic objectives and operating expense budgets.
Establish and execute against the strategic vision and direction of Underwriting in order to embrace new technology, data and operational procedures.
Ensure there are proper processes, controls and properly aligned resources in place to drive efficiency and consistently meet customer service standards.
Oversee and monitor Underwriting activities and analyze business performance and trends in order to identify and implement changes to improve the customer experience, reduce inefficiencies and drive process improvements.
Develop strong relationships with key executive lender partners to differentiate Genworth and create a competitive advantage through ensuring client needs are being met.
Partner with internal business partners on strategic initiatives and other projects.
Lead ongoing optimization of the Underwriting process, including changes to ensure optimal efficiency while maintaining appropriate risk tolerance.
Be a key stakeholder in various Committees (Audit, Risk) to ensure timely resolution of credit and business issues.
Report performance metrics and project status updates regularly to the organization, leadership team and stakeholders.
Coach and lead the team; provide exceptional people leadership; ensure expectations are clear; allow all voices to be heard and provide timely and specific feedback to ensure performance objectives can be achieved.
Develop/maintain a culture which emphasizes employee development, continuous improvement, owning and solving problems, and innovation.
Ensuring capabilities are in place to meet current and future needs; actively embrace change and work to engage the team in any change initiatives.
Set the tone for the Underwriting organization regarding the importance of mutual respect, integrity and compliance.
An undergraduate degree in Finance, Economics, Commerce or Business Administration, MBA an asset.
Minimum 10 years’ management experience in the financial services sector, with emphasis on managing a high volume, dynamic operations environment.
Experience in mortgage insurance, mortgage lending, default management, credit risk.
Expert knowledge in Underwriting policies and practices in the financial services/insurance environments.
Strong understanding of the Canadian mortgage and financial services industries and well versed in banking regulations.
Proven leadership experience in managing complex regulated work environments.
Exceptional people leadership skills with the proven ability to lead and drive engagement and excel in a dynamic, team-oriented work environment.
Ability to formulate a forward-thinking strategy and translate it into realistic action plans.
Excellent interpersonal skills and organizational awareness.
Resourceful, self-starter, proactive and results oriented.
Strong organizational skills with ability to manage multiple priorities.
Proven ability to lead and manage projects and deliver results in a rapidly changing environment.
Excels at communicating and presenting, with the ability to convey information and concepts to all levels of the organization.
Skilled at problem-solving and able to proactively identify issues and recommend solutions.
Ability to mentor and develop employees technical and leadership capabilities.
- Pay Type Salary
- Required Education Bachelor’s Degree
- 2060 Winston Park Dr, Oakville, ON L6H 5R7, Canada