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Mortgage Information Specialist (Contract 12 months)

999 Boulevard de Maisonneuve O, Montréal, QC H3A 3L4, Canada Req #70
Tuesday, October 20, 2020

Job Summary

The Mortgage Information Specialist, reporting to the Sr. Manager, Operations, Eastern Centre, works in a high volume contact centre answering general mortgage insurance questions and specific information requests.

Job Duties

• Provide the highest level of customer service in a fast-paced, high-volume contact centre environment
• Respond to general mortgage insurance questions and specific mortgage insurance product information requests
• Provide accurate premium calculations and quotes to our lender partners
• Possess general knowledge of Sagen's business functions in order to effectively redirect inquiries
• Possess basic knowledge of underwriting philosophy and practices
• Support Eastern Underwriting Centre by following-up on outstanding appraisals as required
• Assist in managing workflow and developing workflow improvements
• Administer and provide ongoing support to lender partners with respect to Sagen systems


Job Requirements

• Experience working in a bank with working knowledge of mortgages and credit
• Demonstrated customer service skills
• Organization skills and ability to multi-task
• PC skills
• Ability to work shifts within 8:00am to 6:00 pm EST Monday through Friday
• Experience working in an inbound contact center environment
• Knowledge of mortgage lending processes
• Knowledge of appraisal platforms is an asset
• University degree an asset
• Bilingual (English, French)

Sagen is committed to providing an accessible work environment. This includes providing accommodations to applicants with disabilities throughout the selection process. Our Human Resources team would be pleased to work with applicants requesting accommodations to meet their individual needs.

Other details

  • Job Family Customer Service
  • Job Function Operations
  • Pay Type Hourly
  • Travel Required No
  • 999 Boulevard de Maisonneuve O, Montréal, QC H3A 3L4, Canada