F.T. Guest Services Night Auditor

Brookstreet Hotel, Ottawa’s leading restaurant, spa, conference and wedding destination is seeking a talented, dynamic Guest Service Night Auditor. Working at Brookstreet means redefining the hospitality experience in Ottawa where we deliver sensational service, beyond the bounds of a typical hotel chain.

Requirements
• Minimum 1 year previous experience in Hotel Front Office operations
• Knowledge of computerized Front Office systems required; Visual One preferred
• Proficiency in Microsoft Word and Excel
• Must have cash/float handling experience
• Must be able to work shift work, including weekends and holidays
• Must be available between 11:00pm to 7:30am
• Strong Guest Service orientation and training skills background required
• Excellent written and verbal communication skills required
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Previous Hotel Night Audit experience an asset

Job Profile:
• Seeks feedback on Guest satisfaction and resolves problems in accordance with Brookstreet Hotel SOP’s and philosophy of partner empowerment
• Maximizes rooms’ revenue through liaising with Reservations to maintain continual rate and room inventory integrity
• Stays abreast of arrival reports and VIPS's to ensure all special requirements are met or exceeded
• Knows all emergency procedures and general crisis situation management, including fire and emergency procedures
• Implements and maintains Guest Service standards
• Effectively maximizes inventory levels during high occupancy/sold out nights
• Upholds the highest standard of internal and external customer service at all times
• Visual One night audit functions
• Balancing end of day reports